APA Style

Schiffman, Stephan. (2013). Secrets of selling services: Everything you need to sell what your customer can't see - from pitch to close . New York: McGraw Hill.

Chicago Style

Schiffman, Stephan. Secrets of selling services: Everything you need to sell what your customer can't see - from pitch to close. New York: McGraw Hill, 2013. Text.

MLA Style

Schiffman, Stephan. Secrets of selling services: Everything you need to sell what your customer can't see - from pitch to close. New York: McGraw Hill, 2013. Text.

Turabian Style

Schiffman, Stephan. Secrets of selling services: Everything you need to sell what your customer can't see - from pitch to close. New York: McGraw Hill, 2013. Print.