APA Style
Mets, Adam. (2012).
The social customer: How brands can use social CRM to acquire, monetize and retain fans, friends, and followers .
New York:
McGraw Hill.
Chicago Style
Mets, Adam.
The social customer: How brands can use social CRM to acquire, monetize and retain fans, friends, and followers.
New York:
McGraw Hill,
2012.
Text.
MLA Style
Mets, Adam.
The social customer: How brands can use social CRM to acquire, monetize and retain fans, friends, and followers.
New York:
McGraw Hill,
2012.
Text.
Turabian Style
Mets, Adam.
The social customer: How brands can use social CRM to acquire, monetize and retain fans, friends, and followers.
New York:
McGraw Hill,
2012.
Print.